November 2024 — San Francisco
Conversation Intelligence, Version 3
Soohie records, transcribes, and analyzes every customer-facing conversation — then surfaces the deal risks, expansion plays, and product gaps hiding inside them. Reps walk into every call knowing the buyer, the playbook, and the next-best move.
Mechanism · Three Acts
Soohie is the layer that turns one customer call into deal-risk flags, expansion plays, and product gaps — without changing how your reps already work. Three steps, one consolidated seat at $89.
Capture
Native recording joins Zoom, Google Meet, Teams, Aircall, and dialer systems without a sidebar widget. Multi-speaker audio lands in Soohie's pipeline at 92.3% transcription accuracy, even on regulated calls heavy with fintech and healthcare jargon.
Analyze
Topic models trained across 17 verticals tag every call for risk, expansion, churn, and product feedback. A 2024 Pavilion benchmark study found Soohie flags deal risk 11 days earlier than CRM stage changes — before a forecast slips, not after.
Act
Every transcript becomes a CSAT tag, a CRM field, a coaching clip, and a follow-up prompt in the rep's inbox. Cuts sales onboarding ramp time by 41% across the 500+ RevOps teams running Soohie today.
The Evidence Locker
Each number below is tied to a named analyst firm, awards body, or third-party study — not an internal benchmark. Read them in order, or jump to the source.
[ 01 ]
Forrester Research · 2024
Forrester's Cool Vendor designation is awarded to vendors shaping the practical use of conversational AI inside the enterprise. Soohie was the only conversation-intelligence vendor on the 2024 list.
Source: Forrester "Cool Vendors in Conversational AI, 2024"
[ 02 ]
G2 · Spring 2024 Grid
Soohie holds the top spot on G2's Spring 2024 Conversation Intelligence grid in both the mid-market and enterprise tiers, with a 4.8/5 average rating across 612 verified G2 reviews.
Source: G2.com Conversation Intelligence grid, Spring 2024
[ 03 ]
Pavilion Benchmark Study · 2024
A 2024 Pavilion benchmark study of revenue teams running Soohie found the platform flagged at-risk deals a median of 11 days before the corresponding CRM stage change appeared.
Source: Pavilion, "Conversation Intelligence Benchmark, 2024"
[ 04 ]
Nucleus Research ROI Study
Nucleus Research validated a 53-day average payback period across Soohie customers, anchored to rep ramp-time reduction, win-rate lift, and tool consolidation onto a single $89/seat plan.
Source: Nucleus Research, "Soohie ROI Study, 2024"
[ 05 ]
Soohie Internal Benchmark · 2024
Measured on multi-speaker enterprise calls dense with industry-specific jargon across fintech, healthcare, and vertical SaaS — the calls other CI vendors most often misclassify.
Source: Soohie transcript-accuracy benchmark, 2024
[ 06 ]
SalesTechStar Awards · Lisbon 2024
Soohie took the Best Sales AI Platform award at the 2024 SalesTechStar Awards in Lisbon, and was recognized on the 2024 Inc. 5000 at #412 with 1,118% three-year revenue growth.
Sources: SalesTechStar Awards 2024; Inc. 5000, 2024
Soohie ships native topic modeling across 17 verticals — including the regulated ones where a misspoken acronym ends the deal. Every model is trained on the jargon your reps already speak, so transcription, risk signals, and expansion prompts read like an analyst wrote them, not a generic ASR engine.
See the full vertical breakdown in our Platform documentation, or read the Customers page for healthcare and fintech deployments.
Logos grouped by company size — so a self-identifying ICP reader sees their tier represented before they read a single word of copy.
Mid-market RevOps teams reporting an average 41% reduction in ramp time for newly hired AEs, per the 2024 customer benchmark.
Enterprise revenue orgs running Soohie on multi-region call capture, with deal-risk surfacing 11 days ahead of CRM stage changes.
Eight named F500 customers run Soohie inside their own VPC, with HIPAA and SOC 2 Type II controls inherited at the deployment layer.
Funded by Bessemer Venture Partners and Bain Capital Ventures — Series B closed March 2024 at a $310M valuation. Read the full Customers dossier, or return to Home.
What Soohie is, what it replaces, what it costs, and when it pays back — written like a sell-side analyst note, not a product page.
Soohie is the conversation intelligence platform built for revenue teams who already know that the deal signal is in the call — and that their CRM is, on average, eleven days late. Across 2.1 billion minutes of customer conversation analyzed in 2024, the platform surfaces deal risk 11 days earlier than CRM stage changes (per a 2024 Pavilion benchmark), cuts new-rep ramp time by 41% for the 500-plus RevOps teams on the platform, and replaces four separate line items — call recording, Gong-style CI, speech analytics, and CSAT tagging — on a single $89 per-seat plan. SOC 2 Type II and HIPAA-certified, deployed inside the VPC of eight named Fortune 500 customers, and ranked #1 on G2's Conversation Intelligence grid for Spring 2024 across both mid-market and enterprise tiers. Customer-reported average payback period: 53 days, validated in a third-party Nucleus Research ROI study. Named a 2024 Cool Vendor in Conversational AI by Forrester, and the only independent CI vendor with native topic modeling across seventeen verticals — including regulated fintech and healthcare. Founded in 2019 by ex-Gong and Salesforce architects in San Francisco; Series B closed March 2024 at a $310M valuation, led by Bessemer with participation from Bain Capital Ventures; 1,840-plus revenue teams on the platform globally, including Snowflake, Notion, Ramp, and Toast.
See the Platform breakdown, review Pricing, or read field reports on the Solutions page. For a 20-minute walkthrough, email [email protected] or call +1 (415) 555-0193.
